Privacy Policy

Last modified: December 28, 2015


You and your child’s privacy is important, and we want to make sure you understand what personal information we collect from our users and why. We also want you to know about our practices so that you can make good decisions about how you and your child use Grokcraft. This policy explains what information we collect about you and your child and what we do with it.

This policy applies to all interactions you and your child have with Grokcraft, including when you or your child post content on our forum and interact with our site through widgets. You should review those services websites to learn about the information they collect and how they handle it. In addition to the privacy protections set forth in this policy, we expect that parents will monitor their children’s use of Grokcraft and their activity on the interactive portions of our site and notify us of any concerns.

Please read this privacy policy carefully. If you do not want to agree to the terms and conditions set forth below, please do not use Grokcraft. Note that our Privacy Policy is part of our Terms of Service, and by using the site you agree to both.

Children’s Privacy Policy

The Children’s Online Privacy Protection Act (“COPPA”) requires us to inform parents and legal guardians about how we collect, use and store personal information from children under the age of 13. While we expect that information regarding your child disclosed in the registration process was provided by you as their parent or legal guardian rather than by the child, it is possible that your child will disclose personal information subject to COPPA through their use of Grokcraft. Therefore, we require your consent prior to their enrollment.

Information we collect from children and how we collect it

  1. Information we collect directly

We also collect information about your child from you at the time of registration. We use this information to create aggregate data about our users that allows us to tailor our services to the appropriate demographic and enhance your child’s experience with Grokcraft. In addition, personal information regarding your child, such as their Minecraft username and UUID,  is collected and used to enable their participation in Grokcraft and use certain interactive features such as the live chat function of Minecraft.

Children can post directly on our site through our forums and during live game play. Through the interactive functions of Minecraft, your child’s username will appear to other users during game play. Grokkers also have the option to use the live chat function through which they can interact with other players. It is possible that your child will disclose personal information via the live chat function. We occasionally broadcast streaming video of game play on the publicly accessible sections of our website and archive such videos on Twitch or our YouTube account, which is also accessible to the general public. Your child’s username and messages may appear in those videos should he or she choose to use the live chat function. Parents should closely monitor their children’s use of Grokcraft and information they post to public forums.

If we intend to acquire other types of information directly from your child, we will send you an email requesting your affirmative consent.

  1. Information we collect indirectly

We may also passively collect information about your child. For example, we may collect certain non-personal information from all visitors to Grokcraft, such as IP address, the date and time of visit, time spent on the site, and type of browser used, the operating system used, and ISP from which the visitor receives Internet access and aggregate information regarding pages that users of the site access or visit. This information may be combined with the personal information that we collect from users.

  1. Tracking activities on the site

When the child is logged in, we track the date and time of general system interactions such as password reset requests. This information is associated with your child’s username and helps us follow these types of actions taken

How we use your child’s personal information

We use children’s usernames to monitor their activity on Grokcraft. We may use non-personal information such as information about the pages visited to improve the design, content and performance of our site, or to analyze site usage and the popularity of certain pages of the site.

We may also match the non-personal information we collect from site visitors (such as pages visited) with the personal information (such as the child’s name and age or other account information). Such combined information is kept confidentially in our secure, internal database.

Grokcraft does not disclose you or your child’s personal data

We will not sell, rent or trade your child’s personal information. We will only share your personal data with your consent, and after letting you know what information will be shared and with whom, unless it is otherwise permitted in this policy.

Anonymous, aggregated information that cannot be linked back to an individual user may be presented in findings by researchers associated with Grokcraft.  Any personal data including chat quotes that could be attributable to you or your child will not be included in such research without your specific prior consent.

We may disclose your information if we believe it is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your information, our policy is to provide you with notice unless we are prohibited from doing so by law or court order (e.g., an order under 18 U.S.C. § 2705(b)). We may disclose your information without providing you with prior notice if we believe it’s necessary to prevent imminent and serious bodily harm to a person. In addition, we may transfer personal information if we are acquired by or merged with another organization.

How to revoke your consent or request deletion of your child’s information

Because the interactive function of Minecraft is an essential part of the Grokcraft experience, revocation of your consent to display your child’s username to other users and to use the live chat function requires that we remove your child’s ability to use the game. You may choose to delete your child’s Grokcraft account at any time. If you delete your child’s account, your child’s username will no longer be visible to users of the site, and will be deleted from our servers. We will remove your child’s ability to post on our forums upon request.

To protect your privacy and security, we will take reasonable steps to verify your identity before limiting your child’s access to Grokcraft. If you wish to do so, please contact us using the process described in “Contact Us”below. However, please understand that, even after removal, your child’s content may remain viewable in cached and archived pages or by others if a user has copied or stored such content. Moreover, a record your child’s username and content may remain displayed in archived videos posted to our YouTube or Twitch accounts. As set forth in our Terms of Service, our current policy is to not grant refunds in the event you choose to [deactivate your child’s account / prohibit your child’s access to Grokcraft / remove your child from Grokcraft].

Data Security

We have implemented commercially reasonable safeguards to protect personal information that we collect and store. Despite these precautions, however, no data security safeguards are foolproof. Unauthorized individuals may find ways to obtain personal information from or to access Grokcraft. Please keep in mind that we cannot and do not guarantee that content posted to Grokcraft will not be viewed by unauthorized persons. Any content that you post or allow your child to post is at your own risk.

General Privacy Policy

We also collect personal information to make sure Grokcraft works properly and to improve user experience. This may include using your information for analytical purposes.

Below is a more detailed explanation of the information we collect and use.

Registration information

When you create an account with Grokcraft, you are required to provide your name, a username, password, and email address. Grokcraft stores that information to help identify you when you log in and provide you with appropriate information about our service. You can create a pseudonymous account if you like.

Log data

Log data is certain information that is automatically collected by our systems when you visit Grokcraft, including the URLs you request, your IP address, and information about the device, browser, and operating system you use when accessing our site.  Chat data is also logged for future reference and to help in resolving disputes that may arise in game.

Questionnaire answers

From time to time, we may ask you to respond to questionnaires. We will ask you questions intended to help make Grokcraft better and improve you and your child’s user experience. We may also ask you questions related to the core mission of Grokcraft: how you connect with other in the community, your learning experience, how you find support, etc. This information will be accessible to researchers associated with Grokcraft, and the anonymized results of the questionnaires may be presented as findings in their academic research.

Cookie policy

Cookies are small data files placed on your computer by websites you visit in order to help them remember certain information about you. Grokcraft sets cookies for authentication purposes.

When you log into your account, Grokcraft will place a cookie for the purpose of creating the session and tracking your log-in status. The cookie contains an encrypted user identifier.

Most browsers include an option to clear existing cookies or reject new ones. However, if you do this, portions of Grokcraft may not function as intended.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Grokcraft website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Data Security

Grokcraft will work to secure information submitted to us by our users. However, no data transmission over the internet is completely secure, so we cannot guarantee the absolute security of this data. You use the service at your own risk, and are responsible for taking reasonable measures to secure your account (such as keeping your password secret).

Changes to This Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be available at If we make a material change to this Privacy Policy, we will email you at the email address provided at the time of registration and prominently display a notice on our site.

Contact Us

Grokcraft welcomes questions, concerns, and feedback about this policy. If you have suggestions for us or wish to delete your child’s account, feel free to let us know at or write us at:

Attn: Executive Director
872 Massachusetts Avenue
Suite 2-1
Cambridge, MA 02139